How It Works

After-hours doctor visits explained in 3 simple steps.

1

Call During After-Hours

We operate during recognised after-hours periods. Call our team to determine whether a home doctor visit is appropriate.

  • Speak with our friendly local call centre
  • We assess whether a visit is suitable
  • Get a clear timeframe for the doctor's arrival
2

Doctor Visits You at Home

One of our AHPRA-registered doctors will attend your home to provide assessment and treatment in comfort.

  • Assess your symptoms
  • Provide appropriate treatment and recommendations
  • Prescribe medication where clinically appropriate
3

We Inform Your Regular GP

After your consultation, a clinical summary is sent to your nominated GP to ensure continuity of care.

  • We support your regular doctor — we don't replace them
  • Clinical summary sent the next business day
  • Eligible patients are bulk billed under Medicare

If you are experiencing a medical emergency, call 000 immediately.

When to call

Our After-Hours Operating Times

We operate during the recognised after-hours periods recognised by Medicare. If your regular GP is closed, we're here.

Call 1800 238 837

After-hours hours

Monday – Friday 5pm – 8am
Saturday from 12pm
Sunday & Public Holidays 24 hours